At Blind 9 Golf, we are committed to providing our customers with total satisfaction and a great shopping experience. You may return most unused items to us within 30 days of receipt for refund. All returned items must be in brand new and resalable condition with all tags, packaging, accessories and documentation still intact and in their original condition.For all items (including clothing), please do not cut off or remove the tags or tear the factory plastic wrap if you think that you might need to return the item. Items that have been washed or that show stains, lint/hair (human or animal) or any strong odors are not eligible for return.
- All returns will receive a full refund, less the original shipping charge (if any). Please remember that if you return any items from an order in which you received free shipping and/or a promotional gift or discount, the original savings associated with the returned item will be deducted from the refund amount.
Example: If you place an order that totals $124.99 and take advantage of our free standard shipping offer and decide to return your order, you will be refunded $117.00 ($124.99 original purchase price less $7.99 standard shipping charge). Why? We incurred a shipping charge to ship the original order to you. The free shipping promotion is based on a final purchase over $100.00.
- We do not charge a "restocking" fee.
- Please allow up to one billing cycle for your credit card company to process and post the refund amount to your account.
- Closeout Items: Closeout items are final sales and may not be returned.
Frequently Asked Questions
How do I return or exchange an item?
To return an item, please follow these simple instructions listed below:
How long will it take for you to process a return?
- The item must be in its original condition. Please ensure that the item you are returning is in brand new condition with all of its original product packaging. We cannot accept returns of products that have been used, as we are not able to resell such products.
- Send us an email containing the following information: Name, email address, order number, item(s), reason for return.
- Wait for a Return Authorization number. In order to expedite return processing and to prevent errors, please wait for an RA# prior to shipping your return. You should receive an RA# for your return request within one business day.
- Carefully pack and send. When sending your return, please use the original (or comparable) shipping box and ship pre-paid via an insured carrier such as USPS, UPS or FedEx. Please do not use an envelope and use care in packing to prevent damage in transit. We are not responsible for damage to returned items while they are in transit.
Please ship your return to:
Blind 9 Golf
226 W Main Street
Alhambra, CA 91801
RA# [your RA#]
- Exchanges. We process all exchanges as a separate order. To make an exchange, please return the original item by following the return instructions above and place a NEW ORDER for the new items you wish to receive. We will issue a refund to your credit card after we receive your return, and we will make a separate charge for the new order.
If you have any questions concerning returns, refunds and exchanges, please contact us.
We process most refunds within two business days of receiving a return. Please allow one billing cycle for your credit card company to process and post a refund to your account.Can I return a used item?
We can only accept unused items for return.An item I received is defective. What should I do?
We stand behind every product we sell. If an item you received is defective, please contact us and we will promptly assist you. If necessary, we will make a warranty claim on your behalf with the appropriate manufacturer.
We will also pay all costs associated with making a warranty claim (including the cost of shipping the item to the manufacturer as well as any associated handling and warranty processing fees). Unfortunately, we do not reimburse return postage. However, for U.S. customers, we will pay the shipping cost to send a replacement unit to you. International customers are responsible for all shipping costs.
If you prefer, you may return the item directly to the manufacturer for repair or replacement. In some cases, this may expedite the warranty handling process. Please contact us if you need a particular manufacturer's contact information.What happens if I refuse to accept shipment of an item?
Unless a return authorization has been issued prior to refusal, customers will be charged for shipping and return shipping. Please be aware that air shipments are returned to us through 3 Day Select.